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Should You Choose a Multisourcing or an Integrated Supplier Approach to Outsourcing?: Currently there are two camps in outsourcing: the tried and true integrated supplier approach versus the hot new trend, multisourcing. Which is the best for buyers? Both. The trick is finding the right balance. Paul Nowacki and Balaji Vilvaray discuss how to do that. (2008)

Maturing Outsourcing Market -- Impact on the Suppliers and Sourcing Advisory Markets - Outsourcing - Supplier implications of a maturing market - August 2008

Supplier Corner: Helping Companies Buy Better - Guy Strafford, client services director of buyingTeam, a UK-based procurement outsourcing service provider, says "most people don't negotiate or buy particularly well." But that's why buyingTeam exists. Its specialists keep abreast of constantly changing m... - June 2008

Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future - Small Community Hospital Leverages Managed Services to Bolster IT and Compete with Larger Health Systems - April 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

Editor's Corner: Why Companies That are Laying Off Workers Still Need an RPO Provider
Claus-Peter Sommer and Zachary Misko of KellyOCG say the recruitment process outsourcer has seen more opportunities in the last eight weeks than in the previous 18 months. Companies are taking a fresh look at their hiring processes now so they are prepared when the next hiring crush arrives. The executives describe how RPO is driving this metamorphosis. (2009)

Starting a New Nearshore Supplier: A Conversation with Alejandro Graham, President, and Roger Pena, SVP and CIO, Accedo Technologies SA
In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed. (2009)

Changing Your Business Model May Be the Key to Economic Survival Today: A Conversation with Eric Rea, president, se²
Eric Rea, president of se², believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se² even has an innovative way to finance the transition. (2009)

Sudip Banerjee, Larsen & Toubro Infotech Ltd: Sudip Banerjee is the CEO of L&T Infotech, which NASSCOM rated as one of the 10 top software and services exporters. Banerjee was a member of the founding team at Wipro. He reminisces about the early days, explains why he still believes India is the number-one offshore location today, and shares what he learned from the life of India’s past president. (2009)

Why BPO Buyers and Suppliers Changed Their Focus to Automating Their IT Infrastructures: Oracle's Tibor Beles believes buyers are more interested today about what is "under the hood" of providers' service offerings. That's why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability. (2008)

Freeborder's Jim Reesing It's not India or China. It's India AND China: At Freeborders, the buzz word is CHINDUSSM - the amalgam of the best in China, India, and the United States. Jim Reesing, executive vice president, explains why global businesses need a trio of geographies, not a duo in today's highly volatile business world. (2008)

WNS's Anish Nanavaty: From 'Analytic Superheroes' to the 'Democratization of Analytics': Anish Nanavaty leads WNS's Knowledge Services, the company's fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah's Entertainment need analytics to compete. (2008)

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