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ACS
Contact Name: Lesley Pool, Senior Vice President and Chief Marketing Officer
Phone: 214-841-8028
Fax: 214-584-5873
Email: lesley.pool@acs-inc.com
Web Site: http://www.acs-inc.com
Outsourcing Services Provided:
ACS Overview
ACS is the leading provider of fully diversified, end-to-end, business process outsourcing (BPO) and information technology (IT) solutions to commercial and government clients worldwide. With more than 58,000 people and a blue-chip client list, ACS delivers comprehensive solutions for all segments of BPO and IT services. ACS makes technology work.
ACS at a Glance
- Founded in 1988
- FORTUNE 500 company
- $5 billion in annual revenue
- 750 global locations
- More than 58,000 employees
- Support client operations in nearly 100 countries
- NYSE symbol: ACS
- Named to S&P 500 stock index
- 2006 Outsourcing Excellence Award - Best BPO, Outsourcing Center
- Ranked #77 on InformationWeek 500 list of leading business technology innovators
- Ranked #5 on FORTUNE's Most Admired Companies 2006 - IT Services
- Top ranked on "Who's Who" in State & Local Markets, Washington Technology
- Named Best-Performing BPO Services Firm, Global Services 100
- #1 on Gartner's Top BPO Worldwide Vendors with Multi-Process Delivery
- #2 on Gartner's Top 10 HR BPO Vendors Worldwide
- #3 on Gartner's Top 10 F&A BPO Vendors Worldwide
- #1 Best-Managed Outsourcing Vendor, The Black Book of Outsourcing
- ACS named on of the Most Innovative Companies, BusinessWeek
What We Do
BPO Solutions
Global clients trust ACS to provide the technology, people, and process expertise to perform
mission-critical, non-core business functions. By outsourcing technology-enabled business processes to
ACS, our clients can lower costs; improve quality, accuracy, and productivity; and streamline
operations to focus on their core business and become more competitive. Our BPO services encompass
end-to-end solutions in seven key disciplines:
- Administration Services include the management and tracking of electronic and paper-based
documentation, equipment and asset purchases, and work facilities. ACS solutions include document
management; records management; asset management; security administration; and facilities
administration.
- Finance and Accounting Services involve multiple aspects of collecting, disbursing, and
tracking funds that are owed or received. ACS solutions include billing; accounts receivable and
payables processing; fixed asset accounting; dealer invoicing; unclaimed property administration; tax
and treasury services; risk management; and numerous general ledger activities.
- Human Resources Services touch all the processes involved in the selection, compensation,
development, and retention of employees. ACS solutions include strategic program consulting, payroll processing and management;
benefits administration; hiring, staffing, and recruiting; personnel management; HR systems support and
administration; education and learning services; employee assistance centers; and relocation services.
- Operations Services include vertical-specific processes that are directly linked to the
production of goods or services. ACS solutions include student loan origination and servicing;
third-part verification of services; patient data management; insurance claims processing; revenue
cycle management; pharmacy benefits management; reservation management; fiscal agent services; and
insurance enrollment, payment, disbursement, and program administration.
- Payment Services encompass paper-based and electronic processes used to send and receive
money, and to verify individual or corporate funds or lines of credit. ACS solutions include
electronic toll collection operation and customer service; public safety/photo enforcement services;
credit/debit card processing; child support payment processing; traffic citation processing and
collection; and check processing and management.
- Sales, Marketing, and Customer Care Services involve every aspect of finding, tracking,
communicating with, selling to, and keeping customers. ACS solutions include call center services;
customer support and client retention services; data analysis; state-funded job placement and training;
wireless emergency medical services; marketing programs; and telemarketing.
IT Outsourcing/Systems Integration Solutions
ACS provides a wide array of technology services that enable our clients to improve expenditures,
refresh technology, gain access to subject matter experts, lower costs, and focus on their core
business. IT services and support from ACS encompass the design, implementation, and ongoing
management of large and small systems, networks, and enterprises. We provide the following IT
outsourcing solutions and services:
- Applications and Software Solutions
- Desktop/Seat Management Services
- E-Business and Web Services
- Enterprise Solution Management
- Hardware Outsourcing
- Information Systems Outsourcing
- IT Consulting
- Network Management Services
- Security Services
- Systems Integration Services
- Technology Review and Assessment
Our Vertical Industries
- Communications
- Education
- Energy
- Financial Services
- Government
- Healthcare
- Insurance
- Manufacturing
- Retail
- Transportation and Travel
References
Available upon request in conjunction with an evaluation of a proposal of services from ACS.
To learn more, visit us at www.acs-inc.com.
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