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CompuCom Systems, Inc.
Contact Name: Jim Arnold, VP, Corporate Marketing
Phone: 972-856-3465
Email: jim.arnold@compucom.com
Web Site: http://www.compucom.com
Outsourcing Services Provided:
Who We Are
CompuCom is a leading IT outsourcing company that specializes in infrastructure management, application development, and the procurement and management of hardware and software. Our clients are among the most recognized Fortune 100 and 500 businesses, including high-growth companies and vertical market leaders. CompuCom's infrastructure management experience, industry talent and proven ITSM process methodologies are just part of the reason why we consistently outpace our industry in client satisfaction and service quality.
CompuCom QUICK FACTS
- North American company headquartered in Dallas, Texas
- Marketed in Canada as CCSI
- Onshore, nearshore and offshore IT outsourcing with strong partner network for extended global service delivery
- Nearly 90% of our clients have worked with us for more than five years
- 2008 revenue of $1.9B
- 20+ years profitable growth serving clients across industries
- 11,000+ associates, including 1,000+ application services consultants with Microsoft, IBM, HP, Cisco Systems and Sun Microsystems expertise
- 60,000+ industry certifications, ISO 20000 certified, ITIL, and Six Sigma certifications
- Recognized by Gartner, Inc., and Forrester Research analyst firms as a leader in service desk, deskside support and service excellence
- First company to achieve prestigious Service Capability and Performance (SCP) Support standard certification for eleven consecutive years
What We Do
CompuCom provides clients with Tier I service quality at a Tier II cost to deliver the best IT services value in the industry. "We Are Experts at Driving Out Cost"
As experts in workplace services, CompuCom's unique Integrated Infrastructure ManagementTM (IIM) solution helps clients reduce their IT costs, increase workforce productivity and gain maximum value from their information. Our Infrastructure Maturity Assessment Tool (IMAT) illustrates the full potential of IIM and brings light to the most advantageous opportunities for improvement. CompuCom provides a single source to integrate hardware, software and services to get the greatest business value from your IT infrastructure.
Our Portfolio
IT Infrastructure Services
- Integrated Infrastructure ManagementTM(IIMTM) solution
- Remote infrastructure management
- Desktop management and mobility services
- On-site service and support
- Asset life cycle management
- Service desk
- Managed security services
- Managed communications services
- Server management
- Managed network services
- Storage services
- Application monitoring and administration
- Data center services
- IT consulting and professional services
- Infrastructure-as-a-Service SM (IaaS)
Security Services
- Vulnerability management
- Threat management and mitigation
- Secure unified communications
- IT governance and compliance
Application Services
- Contract consulting and staffing
- Application development, quality assurance and testing
- Integration and maintenance
- Support services
- Strategy solutions
- Project justifications
Software Services
- Licensing of software products
- Life cycle asset management
- Compliance and reporting
- Procurement of hardware products
- Logistics and distribution
- Design and project management
- Partners and alliances include: - Adobe - BMC Software - Citrix ? CA -McAfee -Microsoft - NetIQ - Novell ? Quest - Service-now.com - Symantec - VMware
Hardware Services
- Procurement of hardware products
- Life cycle asset management
- Configuration and imaging
- Logistics and distribution
- Design and project management
- Partners and alliances include: - APC - Avaya - Cisco Systems ? EMC - HP - IBM - Intel - Kingston Technology - Lenovo - Lexmark - NEC - Network Appliance - Sun Microsystems
Authorized Service Centers
- Configuration and imaging
- Deployment
- Restoration
- Disposition
References available upon request in conjunction with an evaluation of a proposal of services from CompuCom.
To learn more, visit us.
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