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EDS

Contact Name: Greg Thomas, Worldwide Marketing, BPO Services
Phone: (+1) (972) 604-6000
Email: gregsthomas@hp.com
Web Site: http://www.eds.com

Outsourcing Services Provided:

EDS, an HP company, is a leading global technology services provider delivering business solutions to its clients. EDS founded the information technology outsourcing industry nearly a half-century ago. As a business unit of HP?s Technology Solutions Group, EDS delivers one of the industry?s broadest portfolios of information technology, applications and business process outsourcing services to clients around the world.

EDS BPO Services:

EDS provides end-to-end Business Process Outsourcing (BPO) services that are tailored to meet our client?s strategic goals. By combining our process expertise with almost 50 years of information technology experience, we are able to provide integrated, effective business solutions that are robust and reliable and generate both top-line and bottom-line impact.

Our full portfolio of BPO solutions will help our clients improve customer loyalty, drive revenue growth, maximize operational and organizational efficiency, integrate business processes and applications, and save money. We have the capability to deliver optimum value in BPO solutions because of our:

• Domain expertise
• Process excellence
• Best-of-breed applications and alliances
• Economies of scale
• Globally secure network
• Best Shore® delivery ? the optimum mix of onshore, near-shore and offshore outsourcing

By leveraging our experience as an outside business process expert, our clients are free to concentrate on their core business. Consider that we:

• Manage contact center services in 48 languages to more than 450 clients in 26 countries
• Print more than 4 billion documents and scan more than 1.6 billion pages per year
• Process over 13 million supplier invoices annually
• Provide HR services to more than 400 clients and 34 million participants in North America, Latin America, Europe, Middle East and Africa (EMEA) and Asia Pacific
• Administer 45 million credit card accounts and process more than 5 billion merchant transactions annually in 18 countries
• Process more than 1 billion U.S. Medicaid and Medicare claims annually, more than any other company

BPO Services include:

Billing and Clearing Services ? Helps clients manage their business and billing processes, bill payment services and content in multiple formats.

Card Processing Services ? Provides a full range of card capabilities that enable clients to manage card issuance, processing and servicing for card issuers and merchant processors.

Credit Services ? Provides credit processing utilities that support a comprehensive, integrated solution. Clients receive radically improved process efficiencies, significantly lower operational costs and improved channel management.

CRM Services ? Maximizes customer value, loyalty and profitability. Our comprehensive, quality-driven services help clients manage their customer interaction environment and provide superior, high-value sales and marketing, customer service, and technical support.

Document Processing Services ? Enables enterprises to create, capture, customize, archive, manage and share important information in any format, including scanned images, print and mail, electronic documents, legacy data, audio or video.

Finance & Accounting Services ? Provides end-to-end services to decrease clients? operational costs, improve information for decision making and free up resources to focus on more strategic activities.

HR Outsourcing Services ? Through ExcellerateHRO, EDS provides comprehensive, integrated HR offerings to help enterprises manage their critical HR knowledge and information, enhancing decision-making, controlling program costs and driving efficiency in HR operations.

Insurance Services ? Provides back-office support to streamline payment and administrative processes for life and annuity, property and casualty, and healthcare-related claims.

Payment Services ? EDS' array of electronic, image- and paper-based payment services help businesses increase settlement speed, improve accuracy and manage costs. The Business Exchange Services offering provides the services to manage the flow of infor¬mation in the global digital economy with the client?s total trading community.

Supply Management Services ? Transform your procurement and supply chain function with processes and systems from EDS.

Businesses have enough to worry about today without spending valuable time and energy managing noncore processes that could be handled by other specialists. EDS Business Process Outsourcing increases our clients ability to focus and maneuver while increasing productivity, cost control and enterprise responsiveness. For more information, please visit www.eds.com/bpo.

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