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Everest Group

Contact Name: Rick Lucas
Phone: 214-451-3057
Fax: 214-451-3001
Email: rlucas@everestgrp.com
Web Site: http://www.everestgrp.com

Outsourcing Services Provided:

Everest Group provides business solutions advice for both buyer and service provider organizations. Our core business is helping clients create and manage effective outsourcing relationships. Everest Group is a leader in reducing the time and cost needed to create an outsourcing relationship while, at the same time, increasing the return on investment.

BUYER SERVICES

Our consultants use the Everest Total Value Equation^SM methodology to help buyers understand their potential areas of value in a given non-core process and how to link to other areas of value. The net result of Total Value Equation is

• A focus on the organization's core business
• Saves executive time and focuses on executive talent
• Ensures wise capital investments
• Decreases time to market
• Increases flexibility and scalability.

Our consultants use the Everest Total Value Analysis^SM Framework to help decision-makers understand how to choose the best business solution that captures maximum value for the enterprise and what it will take to successfully implement that solution.
We work with buyers in all four phases of outsourcing relationships:

Procurement

• Designing a Request for Quote
• Determining the scope and parameters of the process to be outsourced, as well as service level specifications
• Evaluating potential suppliers
• Due diligence and contract negotiations

Transition

Structuring a plan to minimize known and unknown risks inherent in the first year of implementing an outsourcing solution, ensuring the relationship gets started on the right foot

Management

• Structuring a governance agreement
• Renewal/Exit
• Renew and/or renegotiate the contractual documents
• Benchmark and test the market to ensure the agreement is still based on valid pricing and service level specifications
• Terminate an outsourcing arrangement and bring the process back in-house
• Terminate an outsourcing arrangement and begin a new Request for Quote and contractual negotiations with a new service provider.

Supplier Solutions Division

Our Supplier Solutions Division provides the following services:

• Market Leadership. Everest performs market intelligence and benchmarking services and combines these with more than a decade of working with supplier organizations (both as clients and as potential outsourcing partners for Everest's buyer clients). This has enabled us to build an extensive knowledge of the supplier community. Through the Outsourcing Center, our publishing division, we also provide excellent opportunities for sales and marketing leads.
  
  
• Business Strategy. Because of our consulting work with the buyer community and also through contacts from visitors to the Outsourcing Center Web sites, we understand the market and know what buyers are seeking. We help supplier organizations reshape their offerings to increase the value of transactions. We also advise supplier organizations as to whether they should get into or out of particular markets.
  
  
• Reconstruction Services. Everest consultants are experts at reconstructing existing failed initiatives and troubled outsourcing relationships. Our clients for these services include both buyers and service providers. Our methodology and framework is the starting point for reconstructing a solution to create and capture maximum value and benefit for both parties.

COMPANY PHILOSOPHY

At Everest, we know that successful business solutions and relationships must center on creating and capturing value on an enterprise-wide basis. Simply identifying a business goal or problem and finding the most affordable solution does not ensure value for investment in the solution.

We believe that successful outsourcing relationships are based on the principles of fairness and objectivity. We understand how to structure and manage highly successful outsourcing relationships to obtain the highest degree of value. We have learned that the keys to win-win outsourcing relationships are to

• clearly define the results the buyer wants to achieve
• put in place clear, objective service level specifications to measure the results
• devise a pricing platform that is fair to both parties
• build flexibility into the contractual documents
• align the service provider's interests with the results that are key to the buyer.

COMPANY METHODOLOGY

Total Value Equation^SM is based on the understanding that an organization may have made significant investments in information technology; yet it still can fail to achieve significant return on those investments. The incongruity of this outcome is due to the relative value of an investment to the business. Investments that (a) contribute to the strategic imperatives of the enterprise (helping it to compete) or (b) significantly impact the business (such as decreased PC downtime or decreased frustration by making a process simpler) are more valuable than those that simply add productivity tools, create foundational infrastructure, or reduce direct costs.

The Everest methodology and framework allows decision-makers to

• Determine all aspects of the impact of a solution on the total enterprise
• Expose latent value
• Expose internal solutions or evaluate external outsourcing solutions
• Identify fundamental areas of risk and meaningful constraints
• Identify creative ways to fund the investment for the solution
• Understand the organization's ability to execute a desired solution
• Hone the best solution in order to capture the most value from it
• Implement the solution and manage change
• Manage the solution over the long term so that it will provide what it is intended to do.

BENEFITS OF USING EVEREST GROUP

Everest consultants possess in-depth knowledge of specific industries and business processes, as well as a broad understanding of markets and technological forces shaping the future. For more than a decade, we have successfully assisted clients in a variety of both IT and business process outsourcing (BPO) arrangements. We combine those insights and our unmatched intellectual property with our expertise from working with leading-edge client companies to implement their sourcing and shared services relationships. These elements form the basis of our methodology and results-oriented approach to achieving maximum value through outsourcing.

Everest has worked with hundreds of clients in deals as small as $500,000 per year to multibillion-dollar transactions. Our work has been performed in a wide range of industries and business processes, with specific expertise focused on the following:

Everest's founder and CEO, Peter Bendor-Samuel, is the recipient of the 2001 Outsourcing World Achievement Award, recognizing his impact on the outsourcing industry as a professional who demonstrates innovation, breaks new ground and establishes standards on which others can build. Prior to his work at Everest, Bendor-Samuel was an executive with outsourcing supplier, EDS; and he founded the outsourcing division of Ernst & Young, LLP. Bendor-Samuel is the author of Turning Lead Into Gold: The Demystification of Outsourcing (Executive Excellence, 2001), a book that shares his insights into the principles that make outsourcing work successfully and how buyers and suppliers can construct win-win relationships. He also serves as Honorable Advisor to the Strategic Outsourcing Council of Japan.

CORPORATE CULTURE

Everest was founded on the premise of making its clients successful. We strive to be as creative, strategic and effective as we can be, with a continual goal of exceeding client expectations.

We are shaping the outsourcing industry, advising and educating both buyers and service providers on how to achieve maximum, equitable value in their relationships. We relentlessly pursue excellence and strive to be more than what we are today and to continually raise the standard of our work product.

Everest Group has advanced by building open, honest relationships. We value integrity, respect each individual and treat him or her in a respectful manner. Our project approach is based on the understanding that effectiveness and creativity is multiplied through teamwork. We build effective teams and foster a collaborative work environment among team members and across business functions.

GEOGRAPHIC COVERAGE

Everest Group is a rapidly growing, leading business solutions consulting firm serving clients all over the world from our headquarters in Dallas, Texas and our office in Sydney, Australia. We have assisted some of the world's leading companies in North America, Europe, Asia, Australia and South Africa.

OTHER COMMENTS

What distinguishes Everest consultants from others is their ability to think strategically. Our consultants look at the big picture, assess the situation and then craft creative solutions to solve a client's problem. They are seasoned warriors in handling the highly charged situations that naturally occur, as people perceive threats to the status quo when an outsourcing consultant arrives on the scene. They have strong personal and business ethics and have the inner strength to do the right thing in tough situations.

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