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Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007

Managed Services IT: Helping Caldwell Memorial Hospital become the Hospital of the Future - Small Community Hospital Leverages Managed Services to Bolster IT and Compete with Larger Health Systems - April 2007

The Deal Zone: Getting Real About IT Outsourcing Agreements - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on... - April 2007

Addressing the Challenges in Implementing or Consolidating Portals - This paper discusses key portal challenges that organizations face today, the move toward portal consolidation, and best practice approaches for first-time portal implementations or consolidations. - May 2007

Buyer-Driven Supplier Consolidation Will Change the ADM Industry - The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing led to fast growth for more than a decade. Now large buyers are starting to revaluate their strategies and consolidate multiple relationships into a coherent portfo... - April 2007

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Editor's Corner with CompuCom's John McKenna: John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.

Predicting BPO's Future with Oracle's Tibor Beles: Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.

Kathryn Kelly of ExcellerateHRO: The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the “daily grind” so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in epidemiology, sees a definite connection between work and health.

Michael Sternklar, Executive VP, HR Services, Fidelity Employer Services Company: Michael Sternklar, the Executive Vice President at Fidelity’s HR Services, is an HRO pioneer, engineering one of the industry’s first deals. Read about the importance of the color gray, his passion for race horses, and his HRO predictions for the next five years.

Bernd-Uwe Pagel of SAP: Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.

Steve Stubitz of HP: Steve Stubitz leads HP’s BPO business for the Americas. He explains why the lessons of Jerry McGuire resonate and suppliers need to send the A-team on every transition. Read his take on what’s up with BPO.

Kim Davis of TalentTrack: TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.

SourceNet's Leon Busch Paints the F&A Landscape and Describes Why It's Good to Specialize: What happens when a venerable supplier buys an enterprising, entrepreneurial one? CEO Leon Busch discusses the strategy behind Mellon's acquisition.

Q&A with Zach Lonstein, Infocrossing CEO: The Beauty of a Business with Recurring Revenue: Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.

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