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WNS's Anish Nanavaty: From 'Analytic Superheroes' to the 'Democratization of Analytics': Anish Nanavaty leads WNS's Knowledge Services, the company's fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah's Entertainment need analytics to compete.

Editor's Corner: Dr. Christian Baader, SAP: Dr. Christian Baader, SAP vice president, is one of the architects of SAP's unique BPO partnering model with service providers. Read why Dr. Baader thinks the BPO market is bipolar, why BPO should become more like automobile manufacturing, and what the movie The Bucket List can teach everyone.

Editor's Corner: Jim Way of Siemens Medical Solutions: How do buyers and suppliers structure healthy outsourcing relationships? What steps should they take to avoid the doom loop? Siemens Medical Solutions's Jim Way shares his insights.

Editor's Corner with CompuCom's John McKenna: John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.

Predicting BPO's Future with Oracle's Tibor Beles: Tibor Beles, VP Sales, Global BPO, heads Oracle’s BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical to outsourcing transactions.

Kathryn Kelly of ExcellerateHRO: The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the “daily grind” so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in epidemiology, sees a definite connection between work and health.

Michael Sternklar, Executive VP, HR Services, Fidelity Employer Services Company: Michael Sternklar, the Executive Vice President at Fidelity’s HR Services, is an HRO pioneer, engineering one of the industry’s first deals. Read about the importance of the color gray, his passion for race horses, and his HRO predictions for the next five years.

Berndt-Uwe Pagel of SAP: Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.

Steve Stubitz of HP: Steve Stubitz leads HP’s BPO business for the Americas. He explains why the lessons of Jerry McGuire resonate and suppliers need to send the A-team on every transition. Read his take on what's up with BPO.

Kim Davis of TalentTrack: TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.

SourceNet's Leon Busch Paints the F&A Landscape and Describes Why It's Good to Specialize: What happens when a venerable supplier buys an enterprising, entrepreneurial one? CEO Leon Busch discusses the strategy behind Mellon's acquisition.

Q&A with Zach Lonstein, Infocrossing CEO: The Beauty of a Business with Recurring Revenue: Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.

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