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United Customer Management Solutions (UCMS Inc.)

Contact Name: Cynthia McMillin
Phone: 650-610-7890
Fax: 650-610-7889
Email: info@ucms.net.au
Web Site: http://www.ucms.net

Outsourcing Services Provided:

UCMS is a leading provider of complete end-to-end eCRM solutions. Our solutions span the full customer life-cycle from acquisition through retention. Our solution process includes: Design (We design a customized CRM solution using our proprietary methodology, CMDesign. A detailed analysis is performed to document your detailed requirements), Build (Based on your specific requirements, UCMS implements a solution by bringing together best-of-breed technologies using our framework architecture, CMFramework and a leading middleware solution. This solution is integrated to your enterprise applications to provide one common customer information platform) and Operate (We provide a state-of-the-art operations center to manage your customized solution on an ongoing basis. Whether it's Customer Service Representatives (CSRs) or our domain experts providing back-office expertise, your customers are provided a superior service)

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